Moltiply's Retail Loans Servicing excels in managing the lifecycle of retail loans, with special attention to credit guarantees and insurance claims management for events such as borrower death or loss of income. This process involves intricate coordination with financial institutions, insurance providers, and beneficiaries to ensure accurate and timely claim processing. Additionally, our services extend to comprehensive account management, including payment reconciliation, loan modification, credit collections and customer service, ensuring financial stability for both the institution and the borrowers. By leveraging advanced technology and specialized expertise, Moltiply offers a seamless and efficient servicing solution that enhances customer satisfaction and maintains portfolio health, and is the recognized market leader for CQS/CQP portfolios.

In Corporate Servicing, Moltiply provides an extensive framework to support banks in managing guaranteed loans, particularly focusing on compliance with the Guarantee Fund (FdG) requirements. Our services encompass documentation recovery for FdG audits, risk event detection, and communication, alongside the monitoring of financial conditions changes and their reporting to the FdG. This ensures banks meet all regulatory and fund requirements efficiently, safeguarding both their interests and those of their SME clients.

The process continues with insolvency analysis and monitoring Info providers signals output to protect credit and initiate recovery actions when necessary. Moltiply's expert handling of concursual procedures, renegotiation requests, and transactional proposals reflects our comprehensive approach to credit management. Furthermore, we assist in executing guarantee claims, monitoring outcomes, and ensuring the alignment of payment receptions with bank systems, showcasing our commitment to optimizing corporate loan servicing through meticulous management and strategic support.

The Q-TASK platform is a sophisticated web-based workflow system engineered to bolster the diverse operations of the Moltiply Loans Business Line. It allows for customization to suit the specific needs of each client, enabling a wide variety of process management. Q-TASK architecture allows for an integrated approach, giving both Moltiply's internal teams and external financial operators the tools to efficiently navigate and manage workflows.

Process flow is automatically synchronized with planned activities, ensuring adherence to timelines and allowing for the smooth scheduling of tasks. Manual adjustments are also possible, allowing the flexibility to respond to urgent operational needs.

Q-TASK's capabilities extend to a comprehensive set of functionalities that cover every aspect of task management. From access controls and authorizations to document handling and communication management, the platform delivers an all-in-one solution for operational excellence. It enables Moltiply to uphold high standards of performance and KPI monitoring, ensuring that client banks achieve their operational goals with reliability and superior service quality. Q-TASK is designed with EBA guidelines on outsourcing in mind, ensuring that client banks in complete control of outsourced activities, providing peace of mind and strategic advantage.